Money back

Since I returned a headboard from makro because of late delivery last year December till today I am still waiting for my money when I call them they telling me about escalation I even went to the store myself but still they don’t want to give me my money they gave me some lady’s number by the name of Ntokozo she promised to help straight from head office and now the lady blocked my number without helping me!!!!!!!!!Makro I want my money!!!!!!