AM
Akhona M
1 reviews | Active since Nov 2022
29 Sept 2023, 14:38
Monetary Refund please
After MAKRO SA ONLINE decided to cancel my orders, they apologised by email, nothing else was done, i had to call in to find out about my refund, they told me to send banking details, 8 days after sending the details BONGANI KUBHEKA the Makro Finance Tean, asked me to send additional proof of payment and ID, but they said "it has come to our attention that there is a refund due to you"
Bongani is trying to get me to be so frustrated that I give up on my money and opt for their credit, pay me my R650 please.
Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
29 Sept 2023, 14:56Good day Akhona, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,
Makro's reply29 Sept 2023, 14:56
Official
Good day Akhona, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,
AM
Akhona M's updateReviewer Update
13 Oct 2023, 20:33Thank you so much for calling me back, I spoke to David and he was amazing 10 stars for him, the money finally was refunded, unfortunately, my laptop did not allow me to rate David for his amazing support.
Thank you again Makro and of course David.
Warm regards,
Thank you again Makro and of course David.
Warm regards,
AM
Akhona M's update13 Oct 2023, 20:33
Reviewer Update
Thank you so much for calling me back, I spoke to David and he was amazing 10 stars for him, the money finally was refunded, unfortunately, my laptop did not allow me to rate David for his amazing support.
Thank you again Makro and of course David.
Warm regards,
Thank you again Makro and of course David.
Warm regards,