JN
Jamie N
1 reviews | Active since Mar 2009
29 Jan 2019, 09:30
Mold on food
I purchased dog food on Sunday, i open it up and it has mold, invested with mold! yes i am aware that you just sell products but do you not check them and how long do you keep the stock for? this is disgusting, if i hadnt checked and fed my dogs this food then what?, in december also i purchased a fan and a week later it stopped working, i brought that in and yes you guys told me to wait 21 days of which i have accepted but then go home to moldy dog food ?? no ways!
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Replies (1)Makro's replyOfficial
29 Jan 2019, 09:47Good day Jamie
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels
Kindly note that I am working on this query and I will be contacting you soon.
Regards
Otsiele Boikanyo
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels
Kindly note that I am working on this query and I will be contacting you soon.
Regards
Otsiele Boikanyo
Makro's reply29 Jan 2019, 09:47
Official
Good day Jamie
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels
Kindly note that I am working on this query and I will be contacting you soon.
Regards
Otsiele Boikanyo
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor product quality. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Makro customer and are committed to improve continually on our service levels
Kindly note that I am working on this query and I will be contacting you soon.
Regards
Otsiele Boikanyo
