Mmashadi Charlotte you are a valuable member of your customer service team.Makro Wonderboom PTA

Mmashadi and Charlotte(Cashiers) Very good of you to stay on so patiently to help me with this technical issue. I want to take a moment to appreciate the excellent customer service I received from these Cashiers. The way they handled our issue with the utmost professionalism and courtesy was truly exceptional. The cashiers( Mmashadi and Charlotte ) took the time to truly understand our needs and provided a solution that exceeded our expectations. The cashiers( Mmashadi,Charlotte) were attentive and patient, ensuring that all our issues were resolved. Their professionalism and attention to detail are a testament to your company’s commitment to customer satisfaction. This team’s friendly and responsive approach truly made a difference, Their commitment to ensuring complete customer satisfaction is truly commendable.

However,On friday 17/11/2023 was my late mother's birthday whom we laid to rest on 04/11/2023.Im a member of MAKRO STOKVEL we call ourself "JOY Stokvel" on the said date we went to MAKRO Store Wonderboom Pretoria,to pay and process 20 voucher/gift cards for our members.Immediately after the store opened we went upstairs we were greeted and called by polite humble clerk named Mmashadi that as around 08:50am,boom! voucher systems were offline.she took us down stairs to cashiers Point-of-sale asking supervisors to assist us with 20 vouchers/gift cards of different amounts our entire total contributions was R123 500.Supervisors agreed not knowing it was the beginning of our frustration,stress and confusion.Every time Charlotte was processing a voucher it needed supervisor authorisation each transaction.We were told the system takes a maximum of R5000 per transaction while we had 12 members with R5500 vouchers it was chaotic.Charlotte would load R5000 vouchers/gift cards and R500 each with supervisors authorisation,when she proceed with "pay" the system would cancel all vouchers loaded highlighting them red,Charlotte would have to start afresh throughout the day.we were promised technician would arrive at 10:00am he never arrived,and it was said he be arriving 13:00pm he never did.by that time Mmashadi and Charlotte were exhausted,tired and hungry but persisted bravely until system was loading transactions and making payment 5by5.since 08:45am this two woman finished loading cards for our members 12:55pm but they were not finished with their work.Mmashadi had to sart to balance her own reports and the processed vouchers/gift cards funds if they tally.bt myself as a customer we left happy knowing our members will receive their vouchers/gift card after exhausting day. MAKRO Management please "i beg" in this festive season you cannot afford to disappoint your clients with lack of network while stokvel queues are snaking,please assist your cashiers with speedy transactions sort out your systems or improve them to assist cashiers with processing bigger amounts efficiently.Imagine each transaction they wait for supervisors approval while this supervisors sometimes disappears in the store and we have to wait an average of 5 minutes to get the supervisors(Tebogo) approval.imagine 30 transactions with an average waiting time of 3 to 5 minutes.Hence we say this two giants when they took to their desks they like "holding a bull ) by its horns they leave no stones unturned they don't give-up easily they goal-getters who finish what they started.

WE salute you,we notice your work,we give credit to where it's due.