Mixed Feelings About Makro ZA Online Shopping

I love shopping online with Makro – it’s convenient and I often find great deals. However, I’ve had some frustrating experiences that I think need to be addressed.

Firstly, it’s annoying when I place an order and pay, only to find out later that some items are out of stock. It would be much better if the website showed stock availability upfront so I know exactly what I’m getting before I pay.

Additionally, Makro should consider using reliable delivery services. I've had issues with unmarked vehicles, and there have been times when the delivery driver claimed they attempted delivery when, in reality, they didn’t even show up.

Lastly, the live chat and WhatsApp support are terrible. Responses take forever, and the agents seem clueless about my issues. They rarely answer all my questions and always promise to escalate things, but nothing ever gets done. I often have to follow up multiple times or even go in-store, which is frustrating since I prefer shopping online for a reason. also i am still awaiting a refund for 8 items that was cancelled last minute by Makro due to no stock - i keep getting Vuyolwethu Nomga on the live chat that makes promises but nothing happens.

While I appreciate Makro’s offerings, these issues need serious attention!