Mistreated and mishandled

Hello I am Tholakele Tshabalala *** I would like to lay a complaint against Makro Vaal.I went to go and Buy a cellphone on Black Thursday and when I arrived I wanted a Samsung A20 but the sales person then offered me an A20s saying the price range between it and the A20s is only R200 she told me the difference was that the A20 has no finger print and the A20s has a finger print then I asked her the difference between a dual sim and a single sim she said that there is no difference in price range.Then I went to vodacom to go and buy another sim card and then I spoke to one of the consultants and he told me that my phone wasn't an A20s but yet an A20 I then Googled it and saw the difference so I returned back to Makro on the 9/12/2019 cause the sales lady told me that the return period is 14 days and the lady at the returns department said the return period is 7 days then they called the manager (Benedict)and the manager came in showing no interest and refused to listen to my side of the story and said how can something that is not in store be sold to us and he is not taking the cellphone back and my Mom and I felt belittled and disrespected and being made stupid in front of everyone I then decided to call Head office but they referred me to MAKRO care and I called several times but no answer,all this time I boasted thinking that I have an A20S only to find out I was making a fool of myself.I need answers from makro the way they treat their customers,selling wrong things to people and not taking any responsibility