MISSING VACCUM CLEARNER ATTACHMENTS

I purchased a Bennett vacuum cleaner on the internet, labeled "Makro Crown mine," and the vacuum arrived without any attachments whatsoever. Within the box was merely a vacuum machine, and the box appeared quite old, covered with brown tape. I brought the vacuum to Makro Clearwater, but they declined to accept it since it wasn’t bought from their store. I then brought it to Makro Crown Mine, where they informed me that they couldn't issue a refund due to the delay in my return. They noted my information and assured me they would reach out as soon as they got the missing attachment from Tevo. It has been two months, and I haven't received any contact from anyone. I have been reaching out to Crown Mine customer support, and they continually record my information but fail to provide any updates. SO IT IS EVIDENT THAT I AM FACING ****S HERE. THEY TOOK THE ATTACHMENT, AND NOW THEY FEAR REPORTING THIS TO TEVO. I am extremely frustrated with CROWN MINE's service; they are a bunch of USELESS ****S with POOR SERVICE EVER.