MM
Mapule M
1 reviews | Active since Mar 2017
20 Aug 2023, 18:30
Missing purchase order
On 16 May 2023 I made a purchase on the Makro Online service, and to date, I am yet to receive my purchase item. Makro claims I collected the item however can't say where, as I live in Cape Town and the item was sent to Makro Woodmead in Johannesburg instead of Makro Ottery in Cape Town. They also claim to have refunded my account on 18 Jun, however money does not reflect on my account.
Today is the 20 Aug 2023, the issue is still not resolved after countless communication with Makro Woodmead manager as well as customer service.
My take: Someone stole the item and is hoping the customer will be frustrated enough to leave the issue alone.
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Replies (1)
Makro's replyOfficial
21 Aug 2023, 14:48Good day Mapule,
Thank you for your review on our HelloPeter platform, and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please confirm that we can go ahead and refund this either by EFT.
Refunds are processed within 5-7 working days.
EFT
1. ID number (not a copy of the ID) OR company registration number
2. Complete the below:
CUSTOMER BANKING DETAILS
BANK :
ACCOUNT HOLDER NAME:
ACCOUNT HOLDER ID OR COMPANY/CC REGISTRATION/NPO NUMBER:
ACCOUNT NUMBER:
BRANCH CODE:
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our HelloPeter platform, and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please confirm that we can go ahead and refund this either by EFT.
Refunds are processed within 5-7 working days.
EFT
1. ID number (not a copy of the ID) OR company registration number
2. Complete the below:
CUSTOMER BANKING DETAILS
BANK :
ACCOUNT HOLDER NAME:
ACCOUNT HOLDER ID OR COMPANY/CC REGISTRATION/NPO NUMBER:
ACCOUNT NUMBER:
BRANCH CODE:
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply21 Aug 2023, 14:48
Official
Good day Mapule,
Thank you for your review on our HelloPeter platform, and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please confirm that we can go ahead and refund this either by EFT.
Refunds are processed within 5-7 working days.
EFT
1. ID number (not a copy of the ID) OR company registration number
2. Complete the below:
CUSTOMER BANKING DETAILS
BANK :
ACCOUNT HOLDER NAME:
ACCOUNT HOLDER ID OR COMPANY/CC REGISTRATION/NPO NUMBER:
ACCOUNT NUMBER:
BRANCH CODE:
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our HelloPeter platform, and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please confirm that we can go ahead and refund this either by EFT.
Refunds are processed within 5-7 working days.
EFT
1. ID number (not a copy of the ID) OR company registration number
2. Complete the below:
CUSTOMER BANKING DETAILS
BANK :
ACCOUNT HOLDER NAME:
ACCOUNT HOLDER ID OR COMPANY/CC REGISTRATION/NPO NUMBER:
ACCOUNT NUMBER:
BRANCH CODE:
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,