Missing products and order taking long still waiting

I bought a combo special at makro online and that combo was supplements hyperbolic mass that comes with creatine and also made an order for my friend both didn't come with the combo special and when I wrote an email I was told that they come separately and I will recieve an invoice and also whatsapp the makro online it was telling im assisted by teboho and to the same and online it says 2 to 5 days turn around time from the 1 of August the order hasn't come I paid for an npl 700 ml shaker bottle it hasn't come till now on call same thing order numbers MAK*** It was supposed to come with a creatine 3 in 1 its missing MAK***