MJ
Matshidiso J
1 reviews | Active since Oct 2024
30 Oct 2024, 15:15
Missing product on my order!!
I received my air fryer but not my food processor as shown when I placed the order.according to add when u ordered a 9L air fryer you get a 3L processor for free. Special ended on the 27th and I place order on the 25th.
I have since called the store twice and emailed them , no one has made an effort to answer me and when I call I am told my matter will be escalated and I will be called.
When exactly is this as my patience is very thin due to the vague response I keep getting and non response to my emails!!!!
when wil
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Makro's replyOfficial
12 Nov 2024, 08:44Dear Matshidiso, we truly empathize with the feelings of frustration this delay may have caused you, and we want to extend my heartfelt apologies for the inconvenience you've experienced. Rest assured, your concern is important to us, and we regret that we weren't able to respond as swiftly as you deserved.
Please know that your query has been escalated to the appropriate team, and we have followed up to ensure progress is being made. We're relieved to inform you that the item has been scheduled for delivery, and we are working diligently to resolve this matter for you. Kindly inform us should you not receive the order so that we can follow up.
Please know that your query has been escalated to the appropriate team, and we have followed up to ensure progress is being made. We're relieved to inform you that the item has been scheduled for delivery, and we are working diligently to resolve this matter for you. Kindly inform us should you not receive the order so that we can follow up.
Best regards,
Makro's reply12 Nov 2024, 08:44
Official
Dear Matshidiso, we truly empathize with the feelings of frustration this delay may have caused you, and we want to extend my heartfelt apologies for the inconvenience you've experienced. Rest assured, your concern is important to us, and we regret that we weren't able to respond as swiftly as you deserved.
Please know that your query has been escalated to the appropriate team, and we have followed up to ensure progress is being made. We're relieved to inform you that the item has been scheduled for delivery, and we are working diligently to resolve this matter for you. Kindly inform us should you not receive the order so that we can follow up.
Please know that your query has been escalated to the appropriate team, and we have followed up to ensure progress is being made. We're relieved to inform you that the item has been scheduled for delivery, and we are working diligently to resolve this matter for you. Kindly inform us should you not receive the order so that we can follow up.
Best regards,