SS
Sibongile S
1 reviews | Active since Aug 2019
19 Dec 2024, 01:44
Missing Part
I ordered 2 fans from Makro, when they were delivered there was a missing part for one of the fan's, I've been trying to contact them via e-mail and WhatsApp, the e-mails are not answered and the WhatsApp is the worst, I keep getting different consultants everyday who don't respond to my texts and when they do they don't read anything I asked for. The last advise was that I log a return even though I asked for the 1 missing part to sent, tried doing that but I was stuck on one page because it didn't move any further even with all the details entered, I sent a pdf file like they suggested to send if I'm unable to log a return and I'm still waiting on response. I don't understand why should I go though all this when I paid for 2 working fans it's been days now with me going back and forth with no clear indication as to when am I getting what I paid for and I'm really exhausted with all this BS and no seems to care, I'm currently sick and am working and still have to go through all this
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Replies (3)SS
Sibongile S's updateReviewer Update
19 Dec 2024, 15:05Today I decided to call Makro, spoke to Zethu who confirmed they can see the pictures I sent of the missing nob meaning they can see my massages but not helping, she advised it will be escalated and that it will take 24 to 48hrs ref ***. If I'm not getting any feedback by then I am escalating to the Ombudsman because clearly they don't care about their customers
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Sibongile S's update19 Dec 2024, 15:05
Reviewer Update
Today I decided to call Makro, spoke to Zethu who confirmed they can see the pictures I sent of the missing nob meaning they can see my massages but not helping, she advised it will be escalated and that it will take 24 to 48hrs ref ***. If I'm not getting any feedback by then I am escalating to the Ombudsman because clearly they don't care about their customers
SS
Sibongile S's updateReviewer Update
02 Jan 2025, 20:14It goes to show that nothing I've shared on your stupid WhatsApp communication, e-mails or calls is not being considered or listened too. You just want to reply because you can without understanding the query so I'm going to type it in bold and in caps maybe you'll see it.
I DONT WANT A REFUND I JUST WANT THE MISSING PART THAT WAS SUPPOSED TO BE IN THERE IN THE FIRST PLACE AND CAN I HAVE IT DELIVERED FIRST THING MONDAY MORNING, I BELIEVE THE TIME YOU GAVE YOURSELF TO GET BACK TO ME IS MORE THAN ENOUGH AND IF YOU WANT TO CONSIDER A REFUND MAKE SURE IT COMES WITH THE MONEY I USED FOR CALLS AS WELL AS THE DATA FOR ALL THE TEXTS AND E-MAILS.
I DONT WANT A REFUND I JUST WANT THE MISSING PART THAT WAS SUPPOSED TO BE IN THERE IN THE FIRST PLACE AND CAN I HAVE IT DELIVERED FIRST THING MONDAY MORNING, I BELIEVE THE TIME YOU GAVE YOURSELF TO GET BACK TO ME IS MORE THAN ENOUGH AND IF YOU WANT TO CONSIDER A REFUND MAKE SURE IT COMES WITH THE MONEY I USED FOR CALLS AS WELL AS THE DATA FOR ALL THE TEXTS AND E-MAILS.
SS
Sibongile S's update02 Jan 2025, 20:14
Reviewer Update
It goes to show that nothing I've shared on your stupid WhatsApp communication, e-mails or calls is not being considered or listened too. You just want to reply because you can without understanding the query so I'm going to type it in bold and in caps maybe you'll see it.
I DONT WANT A REFUND I JUST WANT THE MISSING PART THAT WAS SUPPOSED TO BE IN THERE IN THE FIRST PLACE AND CAN I HAVE IT DELIVERED FIRST THING MONDAY MORNING, I BELIEVE THE TIME YOU GAVE YOURSELF TO GET BACK TO ME IS MORE THAN ENOUGH AND IF YOU WANT TO CONSIDER A REFUND MAKE SURE IT COMES WITH THE MONEY I USED FOR CALLS AS WELL AS THE DATA FOR ALL THE TEXTS AND E-MAILS.
I DONT WANT A REFUND I JUST WANT THE MISSING PART THAT WAS SUPPOSED TO BE IN THERE IN THE FIRST PLACE AND CAN I HAVE IT DELIVERED FIRST THING MONDAY MORNING, I BELIEVE THE TIME YOU GAVE YOURSELF TO GET BACK TO ME IS MORE THAN ENOUGH AND IF YOU WANT TO CONSIDER A REFUND MAKE SURE IT COMES WITH THE MONEY I USED FOR CALLS AS WELL AS THE DATA FOR ALL THE TEXTS AND E-MAILS.
SS
Sibongile S's updateReviewer Update
15 Jan 2025, 14:59Good day Makro
Can you please send the fully functional fan i bought, you made a decision for me to process a return because its your process, while i asked that you send the missing part, your WhatsApp agent are full of **** and close cases instead of responding, the people who are supposed to respond to e-mails are even worse, its like you don't have any customer support or complaints department seeing that you are failing to respond to me even on this platform says a lot about how you treat your customer. Please note i am fully aware of what the Ombudsman is for and i have every text, e-mail and call recording with all your different solutions that i gladly followed as i needed my fan working, please note should i not get my fully functional fan that i paid for no later than Jan 25th 2025, i am escalating this to the Ombudsman, maybe then you'll learn to respond to your paying customers or give a **** to respond to any of their concerns and better yet get people who actually want to work in customer service department because all of those consultants i spoke to are just full of **** just like your escalation process, communication and business as whole
Can you please send the fully functional fan i bought, you made a decision for me to process a return because its your process, while i asked that you send the missing part, your WhatsApp agent are full of **** and close cases instead of responding, the people who are supposed to respond to e-mails are even worse, its like you don't have any customer support or complaints department seeing that you are failing to respond to me even on this platform says a lot about how you treat your customer. Please note i am fully aware of what the Ombudsman is for and i have every text, e-mail and call recording with all your different solutions that i gladly followed as i needed my fan working, please note should i not get my fully functional fan that i paid for no later than Jan 25th 2025, i am escalating this to the Ombudsman, maybe then you'll learn to respond to your paying customers or give a **** to respond to any of their concerns and better yet get people who actually want to work in customer service department because all of those consultants i spoke to are just full of **** just like your escalation process, communication and business as whole
SS
Sibongile S's update15 Jan 2025, 14:59
Reviewer Update
Good day Makro
Can you please send the fully functional fan i bought, you made a decision for me to process a return because its your process, while i asked that you send the missing part, your WhatsApp agent are full of **** and close cases instead of responding, the people who are supposed to respond to e-mails are even worse, its like you don't have any customer support or complaints department seeing that you are failing to respond to me even on this platform says a lot about how you treat your customer. Please note i am fully aware of what the Ombudsman is for and i have every text, e-mail and call recording with all your different solutions that i gladly followed as i needed my fan working, please note should i not get my fully functional fan that i paid for no later than Jan 25th 2025, i am escalating this to the Ombudsman, maybe then you'll learn to respond to your paying customers or give a **** to respond to any of their concerns and better yet get people who actually want to work in customer service department because all of those consultants i spoke to are just full of **** just like your escalation process, communication and business as whole
Can you please send the fully functional fan i bought, you made a decision for me to process a return because its your process, while i asked that you send the missing part, your WhatsApp agent are full of **** and close cases instead of responding, the people who are supposed to respond to e-mails are even worse, its like you don't have any customer support or complaints department seeing that you are failing to respond to me even on this platform says a lot about how you treat your customer. Please note i am fully aware of what the Ombudsman is for and i have every text, e-mail and call recording with all your different solutions that i gladly followed as i needed my fan working, please note should i not get my fully functional fan that i paid for no later than Jan 25th 2025, i am escalating this to the Ombudsman, maybe then you'll learn to respond to your paying customers or give a **** to respond to any of their concerns and better yet get people who actually want to work in customer service department because all of those consultants i spoke to are just full of **** just like your escalation process, communication and business as whole