Missing order from Makro and Wumdrop

Makro my order which hasn't arrived. Makro, WumDrop handled the delivery and they're claiming it's a third-party issue, saying I should contact makro WumDrop's tracker says delivered, but I didn't get the order and falsely states I (Noluthando) signed. They also confirmed that their Driver Tshediso made a mistake and he confessed that the the POD was written the wrong name which is Dipuo I spoke to WumDrop's Violet, they confirmed the driver's error and said they'd call me back with feedback. Now they're saying they're a third party and redirected me to makro . I have been calling makro and writing emails since Thursday with no help. Makro is such a **** I've got screenshots of tracking, POD, chat with Violet, and the SMS.