Missing order from Makro

I placed an order online at Makro on 27th of August 2024. I received half of the things i ordered and the other half is still missing. The 1st order was delivered on 29th Aug and then the other order was confirmed to be delivered on 30th Aug 2024. Up until this day, i have not received the order even today.

I call Makro everyday to follow up on my order. I was promised that it will be sorted with courier company because they apparently delivered to the wrong person or address. A lady from Makro Woodmead called me on 06 Sep 24 and promised to have the order sent to me on 09 Aug but nothing has materialized.

Ever since the 30th of Aug, i think i have spoken to 9 different people about my query because its different call center agent every time i call. They always tell me they will escalate and nothing happens. Their WhatsApp option is just as useless because i get the same response.

Makro is unable to give me my goods but they are also not refunding me. This is the worst experience I've ever had with Makro since i started using them.

I want to be compensated for all the airtime, ups and downs and being sent from pillar to post. the date is 13/09/2024 and i still have not received my good or refund. I am fed up.