Missing Order

Good Day

Im writing with regards to the above order thag was placed on the 18th of March 2026.

I have still nkt received it. Instead I am being told a different date everytime the order is meant to be delivered.

I contacted Makro via Whatsapp and was initially told that my order is still within SLA which was not true as the order was meant to be delivered on the 24th, the date changed to the 26th. That was still fine as I needed the order on Saturday the 28th.

I called on the 27th due the discrepancy that your Whatsapp channnel was conveying to me which I was impressed by and the agent informed me that the order would be delivered on the 27th.

The order was not delivered. Instead I received a called from someone claiming to be from the courier company asking me about the size of my parcel and how heavy it was which I found strange and actually rude as no courier company has ever called me and asked me to confirm the size and weight of my parcel.

I informed them I was not comfortable responding to their questions.

Today is the 28th and still my parcel is not delivered. No one can get a hold of the courier company so I cannot be informed when my parcel will be delivered.

I needed the parcel for event that is happening today. I would like to find out who is at fault here as I would then like to be reimbursed for the inconvenience that your incompetence has caused me as I now have to drive to a store and buy something else and I will find no use of the product should it be delivered on any other day besides 13h00 on the 28th of March 2026.

What makes the situation even more dire is that I as the customer am not informed of the issue through any of your communication channels but I have to call in even though it is way passed the SLA.

Your customer service needs a serious upgrade as I am sure I am not the first neither am I the last customer to receive such 2nd class service from such a reputable company.

Regards