Missing Order and Incorrect Items sent

I placed an order with Makro on the 5th of June, MAK***. They did not have one of my items and said the order will be split amongst two different shipments. I received an email to say both parcels were dispatched on Tuesday the 6th of June. I received the one parcel via courier guy on Thursday, but it was not the item I had ordered. I emailed the customer service on Thursday, and they have not bothered to reply.

Secondly, I called Makro yesterday to enquire where the bulk of my order is, as when I try to track the parcel it says it was not even collected by the courier. I spent 13 minutes on the phone with them trying to find my order. They said they would call me back and have not done so, this was yesterday at around 11:00, almost 24 hours later they have not called, my order progress has not changed, and I still have no idea where my order is.

Sadly, this was my first time ordering from Makro, and needless to say, I doubt I would order again if this is what I can expect in the future. I am waiting for feedback on two issues on the same order! Shocking! Please advise on where my order is, and what I am meant to do with the item I received and did in fact not order. Thank you,