1 reviews | Active since Dec 2016
Missing order
<p>I ordered a patio set on Black Friday, online. Their delivery specifications state that they will deliver within 5-7 days. I have yet to receive my order as Makro is saying that the parcel was handed over to Dawn Wing for courier. Dawn Wing is saying the consignment had two different order numbers so they returned it to Makro. I am still sitting without my paid for order and no one can tell me where it is. I offered to collect it from my closet store only to be told that they cant do that because the order was dispatched last month. Unacceptable </p>
As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,
As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
I believe you have received your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Best regards,