Missing online order

Item: Makro
Rating: 1
Author: Robert B

We purchased a trampoline from Makro online on 17 May 2020. We have not received it yet and we have tried to contact them multiple times, via email and telephone, without success.

Our email has been passed on between multiple departments or we have been told to contact alternative email adresses. When we call we hold on for very long and the one time they answered the line dropped after they requested the order number. I am not sure if they hung up the phone on purpose.

This poor service is unacceptable.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 15:56

Good day Robert,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 15:56

Official