PM
Pilgrim M
1 reviews | Active since Oct 2017
30 May 2025, 15:57
Missing items for over a month
I have been following up on a missing item for over one month and all I get in response is "we have escalated the claim." I have issues with Makro on almost every order they are very *********** with their service. They need to bring in someone to improve the system because it is truly horrific.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
03 Jun 2025, 12:00Hi Pilgrim,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our Fulfilment team in Silverlakes to ensure the swift delivery of your order or a subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
Makro's reply03 Jun 2025, 12:00
Official
Hi Pilgrim,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our Fulfilment team in Silverlakes to ensure the swift delivery of your order or a subsequent refund.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
PM
Pilgrim M's updateReviewer Update
10 Jun 2025, 18:31of course someone called me after this review and made all sorts of promises and was never to be heard from again. But I'm sure he has ticked off on the system that he called me. With absolutely no resolution. At this point this is theft of my money!!!
PM
Pilgrim M's update10 Jun 2025, 18:31
Reviewer Update
of course someone called me after this review and made all sorts of promises and was never to be heard from again. But I'm sure he has ticked off on the system that he called me. With absolutely no resolution. At this point this is theft of my money!!!
Makro's replyOfficial
11 Jun 2025, 12:20Hi Pilgrim
Please be advised we are still awaiting feedback.
Once we have an update , you'll be notified.
Kind regards
Hello Peter Team.
Please be advised we are still awaiting feedback.
Once we have an update , you'll be notified.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply11 Jun 2025, 12:20
Official
Hi Pilgrim
Please be advised we are still awaiting feedback.
Once we have an update , you'll be notified.
Kind regards
Hello Peter Team.
Please be advised we are still awaiting feedback.
Once we have an update , you'll be notified.
Kind regards
Hello Peter Team.
Best regards,
PM
Pilgrim M's updateReviewer Update
11 Jun 2025, 12:23It's June. I have been calling since April. And the response is always the same " waiting feedback from the store". Isn't that awfully ridiculous? Who will reimburse me for my item, my airtime, my literal time and my energy?
PM
Pilgrim M's update11 Jun 2025, 12:23
Reviewer Update
It's June. I have been calling since April. And the response is always the same " waiting feedback from the store". Isn't that awfully ridiculous? Who will reimburse me for my item, my airtime, my literal time and my energy?
Makro's replyOfficial
13 Jun 2025, 14:52Hi Pilgrim,
We wish to update you on our current efforts. Our team is in active collaboration with the Silverlakes Team to facilitate a prompt resolution regarding your missing item.
Unfortunately, we must recognize that the process has not advanced as quickly as we had hoped, and we offer our profound apologies for any inconvenience caused.
Please be assured of our unwavering commitment to resolving this matter.
Sincerely,
Makro Social Media Team
We wish to update you on our current efforts. Our team is in active collaboration with the Silverlakes Team to facilitate a prompt resolution regarding your missing item.
Unfortunately, we must recognize that the process has not advanced as quickly as we had hoped, and we offer our profound apologies for any inconvenience caused.
Please be assured of our unwavering commitment to resolving this matter.
Sincerely,
Makro Social Media Team
Best regards,
Makro's reply13 Jun 2025, 14:52
Official
Hi Pilgrim,
We wish to update you on our current efforts. Our team is in active collaboration with the Silverlakes Team to facilitate a prompt resolution regarding your missing item.
Unfortunately, we must recognize that the process has not advanced as quickly as we had hoped, and we offer our profound apologies for any inconvenience caused.
Please be assured of our unwavering commitment to resolving this matter.
Sincerely,
Makro Social Media Team
We wish to update you on our current efforts. Our team is in active collaboration with the Silverlakes Team to facilitate a prompt resolution regarding your missing item.
Unfortunately, we must recognize that the process has not advanced as quickly as we had hoped, and we offer our profound apologies for any inconvenience caused.
Please be assured of our unwavering commitment to resolving this matter.
Sincerely,
Makro Social Media Team
Best regards,