NJ
Nikita J
1 reviews | Active since Aug 2017
11 Feb 2025, 15:22
Missing items feom delivery
I placed an order with Makro on the 4th February and my items was delivered on the 6th February.
When I got home I discovered that one of my items were missing and immediately sent an email regarding the missing item.
The next day I contacted them via whatsapp and was told they would escalate the problem and will get back to me.
The 10th February I sent them another message on whatsapp and was told they will escalate the problem. I asked them what was the outcome of the first escalation and my whatsapp was dropped and was given another agent.
Its the 11th today and I still havent received any feedback.
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Replies (1)
Makro's replyOfficial
28 Feb 2025, 10:57Hi Nikita
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as delivered.
If you need any further assistance, kindly reply to the email we have sent to you
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as delivered.
If you need any further assistance, kindly reply to the email we have sent to you
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply28 Feb 2025, 10:57
Official
Hi Nikita
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as delivered.
If you need any further assistance, kindly reply to the email we have sent to you
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as delivered.
If you need any further assistance, kindly reply to the email we have sent to you
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,