missing item gone wrong

Ordered about 7 things on Makro online through the app on the 24 April 2026. received about 3 things the 25 April 2026 but on the invoice it showed that a 10kg sugar i ordered was delivered but nothing was received on my side. contacted the delivery person and they said that was all they received. contact Makro on the 26th April 2026, they escalated my query but i didn't get any feedback since i phoned them again on the 29 April 2026 and they told me that they will escalate again. i didn't get any feedback until i phoned today 04 May 2026 and they told that they will do a return and refund me. i appreciated that but now i have to fork out delivery fee money again and i wont be compensated for delivery. who says i have money for delivery and I'm basically out of sugar now. i would of at least liked to be compensated for the delivery.