Missing item

Haibo Makro😡 I placed an order on 13th December 2024 1 of the items on the order was a 5 liter Oros under the More for less promotion it showed that the Oros comes with 5 liter water. My order got split into 3 portions. Upon delivery of the Oros the 5 liter water was not there and I keep on being told the matter is being escalated up to date and no one ever gets back to me I am the one who keeps reaching out