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Motlagosebatho M

1 reviews | Active since Jan 2024

05 Apr 2025, 06:24

Missing item bad online service

I bought a bottle of veuve, Donjulio, amarula and Jäegermeister from makro online, on delivery a bottle of Jäegermeister is missing I immediately sent a text on their WhatsApp number they only responded the next morning, I called in I was told an investigation will be done 72hours later no update, when I text on WhatsApp they are no longer responding, on call the agent told me they are still to escalate the matter or I can just call makro Centurion and find out myself what happened. I decided to call Makro on their records I did receive 3 boxes but in there was one item in each box someone decided to not pack my things properly and no one is willing to take accountability the store said they will call me back but I haven’t received their call, this is all unprofessional and it’s my money.

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Replies (3)
MM
Motlagosebatho M's update20 Apr 2025, 21:17
Reviewer Update
Makro again rep**** and with a response to follow up, this was on the 9th April to date no response. Nothing is being done about this honestl
MM
Motlagosebatho M's update26 May 2025, 13:10
Reviewer Update
Since your last communication in April, it’s almost the end of May no resolution. Can I please have my refund back. Otherwise I will have to blast this on all social platforms this is very unprofessional and unprofessional poor customer care
MM
Motlagosebatho M's update28 May 2025, 16:02
Reviewer Update
The store manager callled me for a return items and I never logged a complain about that, but a missing item that till date the makro centurion store has not taken accountability for.