zM
zandi M
1 reviews | Active since Jun 2011
29 May 2025, 17:07
Missing item and overcharged
Hi i bought groceries last month online and one item was missing i have been calling their customer service more than five times and i was promised refund will be done but its not done,might be a small money but i want my money,this month again i bought grocery and i never received an invoice like they normally send some of the items when not delivered that were on my order i also realised that they overcharged me👎worst service ever
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
30 May 2025, 15:42Hi Zandi,
We have duly noted the feedback you provided on Hellopeter and regret to learn of any deficiencies in our service delivery.
Rest assured that your concerns are being prioritized and subjected to an exhaustive evaluation process.
To facilitate a precise follow-up procedure, we kindly request that you furnish us with your order number.
We are actively taking steps to mitigate against a repetition of this incident and extend our profound apologies for the inconvenience and distress it may have occasioned.
Your understanding and patience in this regard are highly appreciated.
Sincerely,
Makro Social Media Team
We have duly noted the feedback you provided on Hellopeter and regret to learn of any deficiencies in our service delivery.
Rest assured that your concerns are being prioritized and subjected to an exhaustive evaluation process.
To facilitate a precise follow-up procedure, we kindly request that you furnish us with your order number.
We are actively taking steps to mitigate against a repetition of this incident and extend our profound apologies for the inconvenience and distress it may have occasioned.
Your understanding and patience in this regard are highly appreciated.
Sincerely,
Makro Social Media Team
Best regards,
Makro's reply30 May 2025, 15:42
Official
Hi Zandi,
We have duly noted the feedback you provided on Hellopeter and regret to learn of any deficiencies in our service delivery.
Rest assured that your concerns are being prioritized and subjected to an exhaustive evaluation process.
To facilitate a precise follow-up procedure, we kindly request that you furnish us with your order number.
We are actively taking steps to mitigate against a repetition of this incident and extend our profound apologies for the inconvenience and distress it may have occasioned.
Your understanding and patience in this regard are highly appreciated.
Sincerely,
Makro Social Media Team
We have duly noted the feedback you provided on Hellopeter and regret to learn of any deficiencies in our service delivery.
Rest assured that your concerns are being prioritized and subjected to an exhaustive evaluation process.
To facilitate a precise follow-up procedure, we kindly request that you furnish us with your order number.
We are actively taking steps to mitigate against a repetition of this incident and extend our profound apologies for the inconvenience and distress it may have occasioned.
Your understanding and patience in this regard are highly appreciated.
Sincerely,
Makro Social Media Team
Best regards,
zM
zandi M's updateReviewer Update
30 May 2025, 16:55OD***
OD*** please find both my order numbers
OD*** please find both my order numbers
zM
zandi M's update30 May 2025, 16:55
Reviewer Update
OD***
OD*** please find both my order numbers
OD*** please find both my order numbers
Makro's replyOfficial
31 May 2025, 09:47Hi Zandi,
We have made an attempt to contact you regarding your recent case to understand the details more clearly. It has come to our attention that there was an omission of the 2-litre Stoney ****** Beer Classic from your delivery. Could you please provide further details on any additional discrepancies noted with your second order? This information is crucial as it will enable us to conduct a thorough investigation through the appropriate channels.
We trust this message finds you well.
Kind regards,
Makro Social Media Team
We have made an attempt to contact you regarding your recent case to understand the details more clearly. It has come to our attention that there was an omission of the 2-litre Stoney ****** Beer Classic from your delivery. Could you please provide further details on any additional discrepancies noted with your second order? This information is crucial as it will enable us to conduct a thorough investigation through the appropriate channels.
We trust this message finds you well.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply31 May 2025, 09:47
Official
Hi Zandi,
We have made an attempt to contact you regarding your recent case to understand the details more clearly. It has come to our attention that there was an omission of the 2-litre Stoney ****** Beer Classic from your delivery. Could you please provide further details on any additional discrepancies noted with your second order? This information is crucial as it will enable us to conduct a thorough investigation through the appropriate channels.
We trust this message finds you well.
Kind regards,
Makro Social Media Team
We have made an attempt to contact you regarding your recent case to understand the details more clearly. It has come to our attention that there was an omission of the 2-litre Stoney ****** Beer Classic from your delivery. Could you please provide further details on any additional discrepancies noted with your second order? This information is crucial as it will enable us to conduct a thorough investigation through the appropriate channels.
We trust this message finds you well.
Kind regards,
Makro Social Media Team
Best regards,
zM
zandi M's updateReviewer Update
31 May 2025, 10:45I missed the call,you can contact me anytime
zM
zandi M's update31 May 2025, 10:45
Reviewer Update
I missed the call,you can contact me anytime
Makro's replyOfficial
03 Jun 2025, 11:25Hi Zandi,
We regret the delay in our communication. Kindly be informed that we are in active consultation with the Crown Mines team.
At the moment, we have not received an update from the team handling this matter.
Rest assured, we will provide you with timely updates as soon as we receive further information.
Yours sincerely,
Makro SA
We regret the delay in our communication. Kindly be informed that we are in active consultation with the Crown Mines team.
At the moment, we have not received an update from the team handling this matter.
Rest assured, we will provide you with timely updates as soon as we receive further information.
Yours sincerely,
Makro SA
Best regards,
Makro's reply03 Jun 2025, 11:25
Official
Hi Zandi,
We regret the delay in our communication. Kindly be informed that we are in active consultation with the Crown Mines team.
At the moment, we have not received an update from the team handling this matter.
Rest assured, we will provide you with timely updates as soon as we receive further information.
Yours sincerely,
Makro SA
We regret the delay in our communication. Kindly be informed that we are in active consultation with the Crown Mines team.
At the moment, we have not received an update from the team handling this matter.
Rest assured, we will provide you with timely updates as soon as we receive further information.
Yours sincerely,
Makro SA
Best regards,