Missing Item

I had made a purchase of a Samsung 65 inch TV which comes with a free soundbar. To my surprise the soundbar was not delivered. Went online again and see that there are 2 sections even though it clearly states you get a free soundbar. Emailed Makro and got a call back stating that I now need to send a copy of my ID which I did. Then received an email stating that I now need the persons details and a letter in order to receive the soundbar. This is so unprofessional to say that just to get my free item I must now go through all of this. I do not understand how you have a deal but need to click on something different to get the actual deal. Then have to still send through all this information for a missing gift that comes with it. Now I am thinking it is a better option to return these items than to go through this type of stress.