Missed Delivery, No Communication & Ongoing Marketplace Issue

I placed an order with Makro on 29 March 2026 , with delivery scheduled for 4 April 2026.

That date came and went with no communication, no explanation, and no delivery.

After following up, I was simply given new dates:

Collection: 7 April Delivery: 10–13 April

No accountability, no apology - just a template response.

What’s more concerning is that this is not my first issue with Makro Marketplace. A previous order involved a counterfeit product, no apology, template response, delayed collection and delivery, poor coordination between seller, courier, and Makro.

There appears to be a consistent breakdown in:

Courier coordination Seller accountability Customer communication

Consumers should not have to chase orders or accept missed delivery commitments without explanation.

I still expect this order to be delivered, but Makro needs to address these recurring service failures.