miss leading and dis honest

Makro I always buy my things online and i always get disappointed, I don't know why I keep going back, the customers service and experience is really poor, and they are cheating on customers, i have called the ***more that 5 time for my orders being messed up and my refunds they are taking me pillar to post. EG, I have bought for 2788 and 1 item was not delivered that costed R319, and they refund me R77, what is that? when i call the noone has an proper answer '

i also place a order of a kettle for R999 two days later i get a massage it's out of stock 3 weeks later still I'm taken from cape to Cirio for my refund