YS
Yash S

1 reviews | Active since Apr 2018

02 Dec 2019, 14:06

Misrepresenting Customers on Prices of products

I would like to issue a complaint regarding the misrepresentation by the Hoover salesperson at Makro Alberton who showed me demo regarding the Hoover hybrid 2 in 1 ( the demo proved to be beneficial as I procured the same vacuum elsewhere). The sales person misrepresented the selling price indicating the vacuum cleaner was on special down from R2499 to R1999. Fortunately for me I checked Takealot and managed to purchase the same product at R1529 discounted from list price of R1999. Upon visiting the Makro website I surprised to discover that the actual price of the product was always R1999 and this is not a discounted price. Word of advice to those who fall prey to ************ dishonest sales persons please do your research on products and prices before falling in to the trap of purchasing the item blindly as these guys can be very convincing. In fact I purchased a Bennet Read vaccum last Black Five day and it has packed up recently less then a year upon enquiring about the warranty and repair on the item the Bennet Read guy was hell bent on convincing me to purchase another useless Bennet read product rather then focusing on my query at hand. Makro need to evaluate these sales persons from their agents who prey on innocent customers.

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Replies (1)
Makro
Makro's reply03 Dec 2019, 08:24
Official
Good day Yash,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the inconvenience this matter has caused you. We will contact the stores management  and advise them of this matter. The soonest feedback is received, we will contact you.

Please be advised that feedback will be relayed within 48 hours.

Kind Regards,
Makro Hello Peter Team