Misrepresentation of Warranty

<p>Really appauled by the lack of assistance from Makro Alberton, and this after the warranty of an item was misrepresented.</p> <p> </p> <p>15 months ago I purchased an expensive office chair for home use, after visiting the Makro store in Alberton. I was informed by the staff on the floor in Makro Alberton that the specific chair which was purchased carried a 2 year warranty.</p> <p>The chair in question has barely been used, but I noticed that there is an issue with the hydraulics of the chair over the weekend. I took my original proof of purchase and the chair to the Makro store in question, only to be told that Makro doesn't stock the chair any more, and that they only offered a 1-year warranty on this chair.</p> <p>I was informed that this chair has a 2 year warranty, which is why it was purchased in the first place. The length of the warranty is not indicated on the original slip at all. I am know stuck with an unusable chair, which is "not under warranty" any more. I have been misinformed by a Makro staff member, and the product is of inferior quality.</p> <p>I would like this addressed, and the chair to be replaced with a suitable one.</p> <p>Regards,<br />Jan</p>