Misrepresentation of Service and inconvenience to customer

On Tuesday 18th January 2022, I called the number on the Makro website (***) at 11:01 for a duration of 2min46sec and enquired before I could purchase the machine. I specifically asked whether Makro will send someone to connect the machine on delivery at my apartment should I purchase with Makro, to which the gentleman confidently answered yes, I further asked whether it is at a fee or not, to which this gentle man responded "No, we don't charge, we send someone for free". I immediately canceled my order with another provider and placed my order for the CANDY GRANDOVITA 13KG front loader with Makro.

Today the machine was delivered and I asked for assistance regarding the connection and eventually testing the machine, to my dismay Gerald and his acquaintance informed me that they only deliver. I called the number on the website again and spoke to a lady named Thando, and asked whether I could have a recording of my call, however I was informed that I could only be assisted if I was given a reference number.

I went ahead and posed the same question to Thando and she told me the same information the first gentleman had provided to me with equal confidence, she even explained that i could either call the store and request for the store to send someone or she could do that on my behalf, to which I asked her to please go ahead and do it on my behalf.

The lady put me on hold and soon came back to but this time offering to give me the contact numbers for me to call, which makes me wonder 'why was I initially placed on hold?', I requested a reference number this time around (Ref No. ***).

I called the *** number and a lady name Jubilant said I need to call the call center because they gave me misleading information, yet she still represents the same organization but did not extent further assistance and also added that the best advice she can give is to return the item and ask for a refund.

Before I can request a refund as per the best advice I was given, I would appreciate it if an individual who can assist with connecting this machine will me sent as this was the reason why I placed this order with Makro, is this possible or not?, its it is the latter I will need a full refund so I may look elsewhere where the information provided is in correspondence to the actual service.

This after talking to two different people on different days, which provided this identical information. I could have purchased the machine elsewhere! I CALLED BEFORE PURCHASE!