1 reviews | Active since Jan 2013
misprint + disappointment + inconvenience
<p>I would like to express my disappointment on how Makro continue to make misprint blunders time and time again. It is understandable that their will be human error but if this is an ongoing issue, why not improve your proof readers s****set and the manner in which they perform their role. My wife is extremely ****ed off because she intended purchasing the R199 cellphone contract with R350 airtime x 24 months + R4250 voucher today for my birthday. An employee from Makro mentioned that it is a misprint and they are covered by putting up a notice in the store. I didnt argue with the guy as it is my birthday. But Makro does not understand the inconvenience I've been put through. </p>
I would like to express my appreciation in the manner which my initial complaint had been resolved. Andy from head office is an exceptional employee that knows how to exceed customer expectations. I must also commend the crew from Arbor crossing as well, they initially had to follow their process but today went over and above their way to ensure i was sorted out even though the store had closed. If anyone reads this report, trust me that Makro pride themselves with customer care. And believe me when I say that I very rarely give good comments. The following employees also provided exceptional service: Clinton, Agassi & Rani from Arbor crossing Makro. And not forgetting Andy whom in my opinion is an asset to Makro. Keep up the good customer service, it just shows how professional you guys really are.
I would like to express my appreciation in the manner which my initial complaint had been resolved. Andy from head office is an exceptional employee that knows how to exceed customer expectations. I must also commend the crew from Arbor crossing as well, they initially had to follow their process but today went over and above their way to ensure i was sorted out even though the store had closed. If anyone reads this report, trust me that Makro pride themselves with customer care. And believe me when I say that I very rarely give good comments. The following employees also provided exceptional service: Clinton, Agassi & Rani from Arbor crossing Makro. And not forgetting Andy whom in my opinion is an asset to Makro. Keep up the good customer service, it just shows how professional you guys really are.
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
It is great to hear that our Team is doing such a fantastic job of keeping their customers happy.
We appreciate their efforts and will pass this compliment on to them as well as to the rest of our team.
Thank you once again for your support and please continue giving us feedback on our service.
Regards
Mmule Moropa
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
It is great to hear that our Team is doing such a fantastic job of keeping their customers happy.
We appreciate their efforts and will pass this compliment on to them as well as to the rest of our team.
Thank you once again for your support and please continue giving us feedback on our service.
Regards
Mmule Moropa