SD
Saleha D
1 reviews | Active since Jan 2012
11 Oct 2019, 11:39
Misleading the customer which is *****!!
Hi recently purchased Croxley stationery promotion from Makro. The promotion stated "Buy one item at R25 or Five items at R100(yellow dot items)". I get to the till and pay for the 5 croxley items, however I was billed and charged R25 per item. I spoke to the supervisor and she refused to refund me my R25, as she stated that the one item does not qualify for the promotion. My question is then why did it have a yellow dot on it and Why was it placed with the croxley promotion stand. This is misleading the customer and *****. I would not have purchased this items if it didn't have the yellow dot sticker. I want Makro to Honor its deals and refund me my R25!!!
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
11 Oct 2019, 12:07Good day Saleha,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact our store for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact our store for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply11 Oct 2019, 12:07
Official
Good day Saleha,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact our store for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact our store for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
SD
Saleha D's updateReviewer Update
12 Oct 2019, 11:13Hi, I didn't get the name of the supervisor at the tills at the time. I needed to pick up my baby from school, so I had to rush out. she only insisted that the product was not part of the promotion. However it Has a yellow tag, she checked all the items, but refused to give me my refund. How do I correct this? should I return to MAKRO STORE and return all the items (5x croxley stationery items) and get my money back?Regards
SD
Saleha D's update12 Oct 2019, 11:13
Reviewer Update
Hi, I didn't get the name of the supervisor at the tills at the time. I needed to pick up my baby from school, so I had to rush out. she only insisted that the product was not part of the promotion. However it Has a yellow tag, she checked all the items, but refused to give me my refund. How do I correct this? should I return to MAKRO STORE and return all the items (5x croxley stationery items) and get my money back?Regards