Misleading Product Packaging & Inconvenience Caused – Woonderboom Makro Purchase

I am writing to express my dissatisfaction regarding two products I recently purchased from Makro: • 2-Plate Gas Stove with Hose and Regulator • 9kg Cadac Gas Cylinder

Upon arriving home, I discovered that the hose and regulator included with the stove are not compatible with the 9kg Cadac cylinder. This is extremely frustrating, especially because the packaging and product information in-store did not indicate any incompatibility.

When I contacted Cadac for assistance, I was told that the regulator “does not fit the 9kg cylinder” and that I must now purchase another regulator separately. This is completely unreasonable. I bought both items from Makro under the impression that the set would work together.

Further, Cadac claimed that “the information is in the manual”, yet the stove was sold in a sealed, taped box. It is impossible to read the manual before purchasing, and customers cannot be expected to open sealed boxes in-store.

As a result:

I now have a hose and regulator that are useless.

I am being told to spend more money to buy another regulator.

I have experienced unnecessary inconvenience, frustration, and wasted time.

This situation reflects poor product communication and misleading packaging. As a reputable retailer, Makro has a responsibility to ensure that customers receive accurate information, especially when selling items meant to be used together.

I am requesting:

A replacement regulator that fits the 9kg cylinder be delivered at Mayvile Pretoria North

I trust Makro values its customers and will take responsibility for ensuring a fair resolution. I look forward to your urgent response.