1 reviews | Active since Sept 2025
Misleading Product Description
Makro Refuses to Deliver What I Paid For
I ordered the Targa TG-PRO69B speakers from Makro online. The product description clearly states “Pack of 2 / 2 Speakers.” Based on this, I ordered 2 sets, which means I should have received 4 speakers. Instead, I only received 2 speakers.
When I contacted Makro, the consultants repeatedly told me to do a return for a refund. But I don’t want a refund — I simply want the missing 2 speakers that I already paid for. The listing is very clear, and under the Consumer Protection Act (CPA), Makro should honor their own product description and deliver what was promised.
This feels like misleading advertising, and instead of fixing the issue, I’m being pushed towards a refund I didn’t ask for. I paid for 4 speakers, and I expect Makro to supply 4 speakers. If this is not resolved, I will escalate to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC). Order number: OD***
Previous response from makro below
Good day Wade We hope this email finds you well Kindly be advised that your query was escalated to the relevant department and a response has been provided. Kind note that the relevant department has advised that as per the Makro policy and process, if you have received an incomplete order you must log a return request so that an investigation can be conducted to find out what happened to the items that you were supposed to receive. Kindly note that without a return request the relevant department cannot be able to assist and this will lead to your query be prolonged. Please note that a return request is essential in the process of resolving your query. Kindly go into your profile under your orders, select the item the order that was delivered incomplete and log a return request so that the returns department can provide you with further assistance
Previous response from makro below
Good day Wade We hope this email finds you well Kindly be advised that your query was escalated to the relevant department and a response has been provided. Kind note that the relevant department has advised that as per the Makro policy and process, if you have received an incomplete order you must log a return request so that an investigation can be conducted to find out what happened to the items that you were supposed to receive. Kindly note that without a return request the relevant department cannot be able to assist and this will lead to your query be prolonged. Please note that a return request is essential in the process of resolving your query. Kindly go into your profile under your orders, select the item the order that was delivered incomplete and log a return request so that the returns department can provide you with further assistance