Misleading information
This is absolutely ridiculous, and the stock standard responses don't help when there is no feedback.
I placed this order on the 24th February 2019, and it was indicated that it would be delivered on the 1st March 2019.
I called on the 1st,as there was no delivery, only to be told the package was handed over to the courier on the 1st, and that delivery will be done either Saturday, which it never did, or today.
There has still been no delivery, so your promise of a 2 - 5 day delivery is incorrect and misleading, on a product to indicated was in stock.
I would therefore request that the delivery fee be refunded to me for the inconvenience caused by misleading information, and lack of communication.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
04 Mar 2019, 16:58Good day Brad
I'm sorry you haven't received your order as yet.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
I'm sorry you haven't received your order as yet.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Best regards,
Makro's reply04 Mar 2019, 16:58
Official
Good day Brad
I'm sorry you haven't received your order as yet.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
I'm sorry you haven't received your order as yet.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated this to online management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Best regards,
's updateReviewer Update
05 Mar 2019, 11:40Day 8, still no delivery. You are quick to take the money, but after sales service is absolutely nonexistent.
's update05 Mar 2019, 11:40
Reviewer Update
Day 8, still no delivery. You are quick to take the money, but after sales service is absolutely nonexistent.
's updateReviewer Update
06 Mar 2019, 14:16I had to take this issue up to the CEO of Massmart, and the CEO of Makro, only once this was done, was my complaint attended to, and my purchase was delivered. I give a 5 star rating to the Massmart and Makro executive management for taking the time to attend to my complaint, and resolving it. Hopefully executive management will focus on the customer service teams, and come up with measures to resolve the pit falls experienced by customers through the front facing customer service team.
's update06 Mar 2019, 14:16
Reviewer Update
I had to take this issue up to the CEO of Massmart, and the CEO of Makro, only once this was done, was my complaint attended to, and my purchase was delivered. I give a 5 star rating to the Massmart and Makro executive management for taking the time to attend to my complaint, and resolving it. Hopefully executive management will focus on the customer service teams, and come up with measures to resolve the pit falls experienced by customers through the front facing customer service team.