PS
PRAVIN S
1 reviews | Active since Sept 2019
22 Oct 2019, 10:38
MISLEADING IMAGE
I ordered a VOIP phone system (Yealink W60p). The online image clearly shows 2 headsets. There is no indication anywhere stating 'each'. I only received one. I sent an email to Makrocare on 8 October but to date I have received no response from 'Doctor Moyo' of Makro. Not a very caring 'doctor' indeed!
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Replies (6)
Makro's replyOfficial
22 Oct 2019, 12:05Good day Pravin,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply22 Oct 2019, 12:05
Official
Good day Pravin,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Best regards,
PS
PRAVIN S's updateReviewer Update
22 Oct 2019, 12:22The brochure does say 'each' but the image shows 2 handsets. One would assume that the package consists of 2 handsets
PS
PRAVIN S's update22 Oct 2019, 12:22
Reviewer Update
The brochure does say 'each' but the image shows 2 handsets. One would assume that the package consists of 2 handsets
PS
PRAVIN S's updateReviewer Update
24 Oct 2019, 17:5248 hours have passed and still no response from the Makro Team.
PS
PRAVIN S's update24 Oct 2019, 17:52
Reviewer Update
48 hours have passed and still no response from the Makro Team.
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PRAVIN S's updateReviewer Update
27 Oct 2019, 07:18Still waiting. How about some respect and courtesy for people?
PS
PRAVIN S's update27 Oct 2019, 07:18
Reviewer Update
Still waiting. How about some respect and courtesy for people?
PS
PRAVIN S's updateReviewer Update
01 Nov 2019, 06:40Received an email from Thabo Mokalapa on 28 Oct 2019. He is working on it and I expect the issue to be resolved soon. Most encouraging news.
PS
PRAVIN S's update01 Nov 2019, 06:40
Reviewer Update
Received an email from Thabo Mokalapa on 28 Oct 2019. He is working on it and I expect the issue to be resolved soon. Most encouraging news.
PS
PRAVIN S's updateReviewer Update
14 Dec 2019, 07:55Eventually they got back to me and gave me a full refund. I am very pleased with this outcome. Took a while though.
PS
PRAVIN S's update14 Dec 2019, 07:55
Reviewer Update
Eventually they got back to me and gave me a full refund. I am very pleased with this outcome. Took a while though.