SK
Sajida K

1 reviews | Active since Sept 2015

08 Aug 2018, 10:25

Misleading/ false advertising

After being ignored by Makro's customer service department, we placed a hello peter review and was assured we would be contacted. Unfortunately no such thing happened. As inconvenient as it was we had gone in to return the item and was given a credit note. Makro really needs to train their staff. Selling high end items with minimal product knowledge is not the way to go. It is extremely misleading!! There was an African salesman from Hisense who was extremely helpful, he had great product knowledge. Unfortunately when I had gone back to make the purchase, the new salesman once again offered the TV I returned and I had to give him product knowledge and request he gives me what I had asked for. Your sign clearly states Android7.0, however time to pay, we were charged a thousand rand more for your false advertising because the ANDROID TV was apparently not fully ANDROID. So the TV and the sign with the price and what the TV offers does not match. In all honesty if it were not for the credit note, I wouldn't have purchased from Makro. Extremely disappointed with the service.

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Replies (2)
Makro
Makro's reply13 Aug 2018, 10:43
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro
Makro's reply19 Oct 2018, 10:21
Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya