Misleading Delivery Dates and Poor Order Fulfilment – Extremely Disappointing

I placed an order on the Makro website on Wednesday, 17 December, specifically because the website clearly stated that the expected delivery date was 24 December. I required the item by 27 December, and delivery on 25 and 26 December is not possible due to public holidays, so the 24th was the only viable option.

Today is 21 December, and my order status still shows that the supplier is processing the order. I contacted the Makro call centre, where the agent confirmed that no waybill has been created yet, the item still needs to be shipped from Johannesburg, and then handed over to the courier. I was advised that, as a result, it is very possible that I will not receive the order by 24 December, despite this being the delivery date advertised on the website.

The order is supp**** by an external supplier (Flye), which makes this even more frustrating. Why does it take this long just to create a waybill? And more importantly, why does Makro advertise specific delivery dates if there is a high likelihood that customers will not receive their orders as promised?

Had the website been honest about the delivery timeline, I would not have placed this order at all. The only reason I proceeded was because of the stated 24 December delivery date.

This experience is extremely disappointing and stressful, especially during the festive season. I would like this matter escalated urgently, as Makro has failed to meet the delivery expectation clearly communicated on its website.