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Dominique J

1 reviews | Active since Dec 2015

17 Jan 2025, 16:53

MISLEADING AND ***** BUSINESS

ITEM ORDERED ON 05 JANUARY 2025. MY ORDER WAS CONFIRMED ON 05 JANUARY 2025 WITH AN EXPECTED DELIVERY DATE OF 17 JANUARY 2025. I RECEIVED COMMS THAT THE ITEM WAS HANDED OVER TO THE COURIER ON 13 JANUARY 2025 AND THAT I WILL RECEIVE AN SMS FROM THE COURIER COMPANY TO CONFIRM THE DELIVERY. ON FRIDAY 17 JANUARY 2025 AT 14H55 I RECEIVED AN SMS THAT MAKRO HAVE CANCELLED MY ORDER DUE TO NO STOCK THAT IS A BLATANT LIE. WHEN YOU ORDER FROM THEIR WEBSITE IT IS A LIVE SYSTEM THAT WILL INFORM YOU IMMEDIATELY IF NO STOCK IS AVAIALABLE AN WON'T ACCEPT YOUR ORDER. JUST AS A MATTER OF INTEREST I WENT TO THEIR WEBSITE AFTER I RECEIVED THE CANCELLATION OF MY ORDER TO CHECK THE STOCK AVAILABLE THE SYSTEM ACCEPTS MY ORDER BUT AT A DIFFERENT PRICE - R3499.00, MY PRICE ON MY ITEM WHEN I SUBMITTED MY ORDER ON 05 JANUARY 2025 WAS R2999.00. THE ONLY CONCLUSION I CAN DERIVED AT IS THAT MAKRO WANT TO SELL THE ITEM TO ME AT A HIGHER PRICE THAT I REFUSE TO PAY IN THE HIGHEST POSSIBLE TERMS.

0
Replies (6)
DJ
Dominique J's update20 Jan 2025, 21:39
Reviewer Update
THREE DAYS LATER AND NOT A SINGLE REPLY FROM PATHETIC MAKRO SA
DJ
Dominique J's update21 Jan 2025, 20:39
Reviewer Update
STILL NO REPLY FROM MAKRO, JUST SHOW YOU WHAT THEY THINK OF US AS CONSUMERS. WE ARE JUST NUMBERS
DJ
Dominique J's update26 Jan 2025, 12:28
Reviewer Update
REPLY LEFT BY MAKRO ON 23 JANUARY 2025 THAT I WILL BE CONTACTED BY MANAGEMENT, TODAY 26 JANUARY 2025 AND STILL NO CONTACT WAS MADE. IT JUST SHOW HOW VALUABLE I AM AS A CUSTOMER TO MAKRO. YOUR REPLY IS JUST EMPTY PROMISES.
DJ
Dominique J's update27 Jan 2025, 15:29
Reviewer Update
YOUR REFERRAL TO THE RELEVANT DEPARTMENT WAS DONE ON 23 JANUARY 2025 ALREADY. IS IT THAT HARD-TO-GET INFORMATION FROM YOUR OWN DEPARTMENT? NOW YOU CAN EXPERIENCE THE SAME COMMUNICATION BREACH THAT I WENT THROUGH. PATHETIC SERVICE IS THE LEAST I CAN SAY.
DJ
Dominique J's update03 Mar 2025, 17:57
Reviewer Update
Good afternoon Makro, the refund was well received but that is not the crux of the matter. I have ordered the item at your listed price and ample stock was available. You decided to cancel my order on the day that delivery was supposed to take place under false pretenses that no stock was available. I went to your website shortly after that and your online system allowed me to place an order for the same item but at a much-inflated price. You should reimburse me for my inconvenience that was suffered and additional expenses incurred. You chose the easy way out and did not address the matter in its totality. you won't see another cent of mine of my family or friends. You will be badmouthed by me as far and wide as I could. You a disgraceful company that treats your customers like ****.
DJ
Dominique J's update06 Mar 2025, 11:08
Reviewer Update
Your response is laughable and does not even make sense on my argument above. Please address what I am asking you as I got nothing to do with your supplier because I have ordered the item on your official website.