1 reviews | Active since Feb 2011
Misleading Advertising and drop in Customer care
Nikon b700 camera advertised for R4999. Received brochure on Friday 10 August 2018. Called Makro Springfield on the same day and I was told that there was no stock. I was asked to check the following week if stock arrived. I called today 14 August 2018. I was told by Vanessa that no stock has arrived but display models are available at a full price as per the manager because the promotion ended on 13 August 2018. Vanessa tried so hard to explain and apologise but I know it is not her fault. Does this even make sense? I wanted brand new but there was no stock and the display was not offered on 10 August 2018. Is Makro covering up for the error in pricing the promotional item? In my opinion, this is far from the manner in which Makro has been treating Clients prior to recent times. It's not about the price issue and advertising stock that is not available but the Dictator attitude towards Clients with the "take it or leave it" attitude. Without Customers, Makro's doors will shut. I am only one Customer but with this attitude, Wallmart will start losing Customers for sure. I am disappointed and I will not be shopping at Makro again. I have spent a lot of money shopping at Makro over the years, really upset.
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
I understand that the buyer has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
I understand that the buyer has been in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
