1 reviews | Active since Apr 2014
Misleading advertising
<p>On 29 December 2016 I went to purchase chair covers as per the broadsheet adverti*****t. Only to be told no stock and was discontinued. Shahid went out of his way to assist me but managed to secure a pair of shop soiled ones. Received a standard email reply. Until now they never had the decency to contact me. Customer service sucks</p> <p>Thank you for your enquiry to Makro via Makro Online. A copy of your enquiry is below for your records, and has been referred to the relevant department. You will be contacted within 48 hours.</p>
Thank you for taking the time to give us feedback regarding this recent promotion.
While we try our best to ensure that we are never out of stock on promotional items. I admit that at times we get this wrong and that is what happened in this case.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
Regards
Mmule Moropa
Thank you for taking the time to give us feedback regarding this recent promotion.
While we try our best to ensure that we are never out of stock on promotional items. I admit that at times we get this wrong and that is what happened in this case.
I would like to assure you that it was not our intention to mis-lead or alienate our customers in anyway.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
Regards
Mmule Moropa