MB
Moses B
1 reviews | Active since May 2010
02 Aug 2015, 15:32
Misleading advertising
On Sunday, 02 August 2015, I went to Makro, Crown Mines to buy Samsung 40\ tv which was supposedly on special from R5499.00 to R4499.00 as per adverti*****t . I was shocked to find the that I wasted my time and petrol for incorrect adverti*****t. Makro display price was actually not R5499.00 but R4999.00 and the real price of the television was hidden behind the television. I felt misled because I went to Makro with an impression that I will save R1000.00 but in reality
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
03 Aug 2015, 13:50Hello Ntshangase,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them.
Thank you once again for allowing our Customer Interaction Centre Agent (Yolanda Moshoeu) to speak to you, we are prepared to honour the promotional price of R4499.00.
We apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Thank you for taking the time to communicate to us why our service did not meet your expectations.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them.
Thank you once again for allowing our Customer Interaction Centre Agent (Yolanda Moshoeu) to speak to you, we are prepared to honour the promotional price of R4499.00.
We apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Makro's reply03 Aug 2015, 13:50
Official
Hello Ntshangase,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them.
Thank you once again for allowing our Customer Interaction Centre Agent (Yolanda Moshoeu) to speak to you, we are prepared to honour the promotional price of R4499.00.
We apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare
Thank you for taking the time to communicate to us why our service did not meet your expectations.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the Store Executive Manager and address the issue in store with them.
Thank you once again for allowing our Customer Interaction Centre Agent (Yolanda Moshoeu) to speak to you, we are prepared to honour the promotional price of R4499.00.
We apologise for the annoyance/inconvenience that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable.
Regards
Makrocare