Misleading Adverting - Delivering one thing, invoicing another

I am completely and utterly disappointed and frustrated by Makro's online services.

The picture, descriptions and prices are HIGHLY misleading.

I paid for a Black HISENSE WF5S1045BB washing machine, and they delivered a Grey and Black WF3S1043BT washing machine. 2 completely different models and designs.

This is ridiculous!

What Makro did here is completely *********. Advertising, describing and charging you for one thing - only to deliver a completely different product.

Ridiculous!

You can't invoice one thing and deliver another. That's is heavily ********* and *****ulent. This is false advertising and misrepresentation.

As a consumer, I should be receing goods and services that match the description or expectation set in adverti*****ts. We are legally bound by our agreement - which clearly highlights our obligations to one another as buyer and seller. I pay the selling price you request on your ecommerce platform and that you deliver what I have paid for.

I cannot help but believe that there was a clear intention to deceive me (customer) because why would you advertised, describe and price one thing, only to deliver another?

I need this to urgently be attended to please.

Ideally I want an exchange. Deliver what I ordered and paid for, and take back the wrong washing machine that has been delivered.

There's no exchange option even. One can only return. It's the second time I order from Makro and their online team is heavily disappointing. Calling the customer care centre is of zero benefit. No offer of exchange or anything of that sort.