MR
Milton R
1 reviews | Active since Sept 2016
04 Jun 2024, 14:44
Mis representation by Makro
I bought STC 30 advertised at R1155 for a 30-day therapy, because I know the boxes comes in 15's, from the advert it logically from the advert, it made sense to think then the price is for 15 each which then makes 30, I was surprised on delivery when I got only one box of 15 and when I enquired I was told to return the parcel for a refund, I then asked them why don't they try to resolve the matter than give me an attitude of take it or leave it, they then promised to send me screen shot of where it explains that it is only 15 and I am still waiting.
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Replies (2)
Makro's replyOfficial
04 Jun 2024, 15:58Good day Milton,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply04 Jun 2024, 15:58
Official
Good day Milton,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
MR
Milton R's updateReviewer Update
06 Jun 2024, 11:58Good morning, it looks like the bad attitude is continuing, as I responded to an email, they send me and it is now two days without response nor acknowledgement, I even send a WhatsApp message disputing their assumption which they claim to be from the supplier.
MR
Milton R's update06 Jun 2024, 11:58
Reviewer Update
Good morning, it looks like the bad attitude is continuing, as I responded to an email, they send me and it is now two days without response nor acknowledgement, I even send a WhatsApp message disputing their assumption which they claim to be from the supplier.