MILEX AIR FRYER

I ordered a Milex air fryer online from Makro. The handle became loose and eventually fell off. I contacted Makro and advised them what happened. I was told I must arrange to get the air fryer back to them and they will alert me when it's fixed and I can collect it. The reason why I ordered it online is because I don't have a car now, I must arrange for an uber to get the air fryer to them and arrange to collect it once it's repaired. I'm struggling to understand if this is correct, please advise.