Mikro is discriminating just because we from rural areas

# My Disappointing Experience with Makro Online

I am extremely disappointed with my experience with Makro Online.

Makro Online has apparently stopped offering deliveries to our area, Chrissiesmeer, without notifying customers beforehand or providing any communication explaining this decision.

As a regular customer, I find this unacceptable. Customers should not have to discover on their own that delivery services to their area have been discontinued. At the very least, Makro should communicate such changes in advance and explain the reasons behind them.

When I contacted Makro via WhatsApp to enquire about the situation, I was simply advised to contact the local store on *** for further assistance. Unfortunately, this did not address my concern or provide any clarity about why deliveries to our area had been stopped.

What makes this experience particularly frustrating is that customers in smaller towns also deserve the same level of service and consideration as customers in larger areas.

I believe Makro has a responsibility to communicate service changes transparently and treat all its customers fairly, regardless of where they live.

I would appreciate an explanation as to why deliveries to Chrissiesmeer have been discontinued, whether this is a permanent decision, and whether there are plans to reinstate the delivery service.

**Overall, this experience has left me feeling disappointed and neglected as a Makro customer. I expected much better communication and customer service from such a well-established retailer.**