AW
Amrith W
1 reviews | Active since Sept 2018
05 May 2021, 13:33
Microwave ordered online - NOT AVAILABLE FOR COLLECTION AND NOT DELIVERED!!!
I recently placed an online purchase for a microwave with MAKRO CROWN MINES and requested an IN-STORE pickup thinking this would be the easiest and most convenient possible means of picking up a parcel - this was on Weds 28th April. Whilst awaiting for confirmation as to the status of the order preparation on Monday 3rd May, imagine my shock when I discovered that the parcel had been handed over to a courier for delivery. I then proceeded to Crown Mines and found the front gate to the pickup area locked, after 30min of waiting the door was finally opened (the assistant in the area only got to work late). They told me there was nothing they could do as the parcel was with the courier already.
Unfortunately the courier also had my wrong address from a delivery several years ago and I had to communicate with them when they were looking to deliver the microwave there.
Two days after the last contact from the courier there has been no attempt to contact me or deliver my parcel. MAKRO you need to compensate me for time and utter frustration caused through this whole experience!
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Replies (3)AW
Amrith W's updateReviewer Update
07 May 2021, 09:32Michael at Makro Crown Mines has been in touch with and has apologized for the error made in arranging for delivery on their end despite my asking for an instore pickup. However for some reason or another the courier has been unable to deliver the parcel - this is despite my contacting the courier 3 days ago, stating my correct address and them promising to deliver on Thursday. I was at home the whole day yesterday and have no attempts at being contacted by the courier.
The latest message on the tracking notification is from yesterday evening stating - 'We were unable to successfully complete the delivery of your parcel - RETURN TO ORIGIN'
This whole process has become a nightmare and right now I almost feel that it would be a lot easier to just go to a different store and pick up a microwave, and that Makro refund me the money I have already paid.
@Makro - Please contact me with any other options that you might have available.
The latest message on the tracking notification is from yesterday evening stating - 'We were unable to successfully complete the delivery of your parcel - RETURN TO ORIGIN'
This whole process has become a nightmare and right now I almost feel that it would be a lot easier to just go to a different store and pick up a microwave, and that Makro refund me the money I have already paid.
@Makro - Please contact me with any other options that you might have available.
AW
Amrith W's update07 May 2021, 09:32
Reviewer Update
Michael at Makro Crown Mines has been in touch with and has apologized for the error made in arranging for delivery on their end despite my asking for an instore pickup. However for some reason or another the courier has been unable to deliver the parcel - this is despite my contacting the courier 3 days ago, stating my correct address and them promising to deliver on Thursday. I was at home the whole day yesterday and have no attempts at being contacted by the courier.
The latest message on the tracking notification is from yesterday evening stating - 'We were unable to successfully complete the delivery of your parcel - RETURN TO ORIGIN'
This whole process has become a nightmare and right now I almost feel that it would be a lot easier to just go to a different store and pick up a microwave, and that Makro refund me the money I have already paid.
@Makro - Please contact me with any other options that you might have available.
The latest message on the tracking notification is from yesterday evening stating - 'We were unable to successfully complete the delivery of your parcel - RETURN TO ORIGIN'
This whole process has become a nightmare and right now I almost feel that it would be a lot easier to just go to a different store and pick up a microwave, and that Makro refund me the money I have already paid.
@Makro - Please contact me with any other options that you might have available.
AW
Amrith W's updateReviewer Update
10 May 2021, 08:36I contacted the courier and regrettably the microwave is now on its way back to Makro Crown mines as of the morning on Monday 10th May, please can I request that Makro Crown Mines HOLD THE MICROWAVE FOR ME TO PICKUP AND NOT ARRANGE FOR A FURTHER COURIER DELIVERY.
I this stage I cannot risk any further delays in receiving this parcel, also any errors or miscommunication in this regard.
As mentioned to Mpho who had been trying to assist over the phone, I could have gone into a store several times over by now to pick up a microwave... This has been an awful experience.
I also request that I be compensated for all this trouble as it has now been almost 2 weeks since I placed the initial order.
I this stage I cannot risk any further delays in receiving this parcel, also any errors or miscommunication in this regard.
As mentioned to Mpho who had been trying to assist over the phone, I could have gone into a store several times over by now to pick up a microwave... This has been an awful experience.
I also request that I be compensated for all this trouble as it has now been almost 2 weeks since I placed the initial order.
AW
Amrith W's update10 May 2021, 08:36
Reviewer Update
I contacted the courier and regrettably the microwave is now on its way back to Makro Crown mines as of the morning on Monday 10th May, please can I request that Makro Crown Mines HOLD THE MICROWAVE FOR ME TO PICKUP AND NOT ARRANGE FOR A FURTHER COURIER DELIVERY.
I this stage I cannot risk any further delays in receiving this parcel, also any errors or miscommunication in this regard.
As mentioned to Mpho who had been trying to assist over the phone, I could have gone into a store several times over by now to pick up a microwave... This has been an awful experience.
I also request that I be compensated for all this trouble as it has now been almost 2 weeks since I placed the initial order.
I this stage I cannot risk any further delays in receiving this parcel, also any errors or miscommunication in this regard.
As mentioned to Mpho who had been trying to assist over the phone, I could have gone into a store several times over by now to pick up a microwave... This has been an awful experience.
I also request that I be compensated for all this trouble as it has now been almost 2 weeks since I placed the initial order.
AW
Amrith W's updateReviewer Update
23 May 2021, 09:55Despite promises to the contrary, Makro has not reverted to me with any sort of compensation for the excessive trouble, coupled with inconvenience and distress experienced by myself through the long, extended wait before I could finally acquire my microwave.
This really is not acceptable as this issue was entirely Makro's fault!
I do expect an urgent response from Makro around this issue!
This really is not acceptable as this issue was entirely Makro's fault!
I do expect an urgent response from Makro around this issue!
AW
Amrith W's update23 May 2021, 09:55
Reviewer Update
Despite promises to the contrary, Makro has not reverted to me with any sort of compensation for the excessive trouble, coupled with inconvenience and distress experienced by myself through the long, extended wait before I could finally acquire my microwave.
This really is not acceptable as this issue was entirely Makro's fault!
I do expect an urgent response from Makro around this issue!
This really is not acceptable as this issue was entirely Makro's fault!
I do expect an urgent response from Makro around this issue!