Microwave from Makro Springfield Park

I purchased a microwave on 9 May 2021. In the beginning it worked perfectly but after one month it started to make a ticking noise which was not normal and switched on and off on its own.

I brought the microwave in on 26 June 2021 to Makro Springfield so they could assess it and give me a new one. The lady that I spoke to tested the microwave and insisted that the microwave was "working as intended" yet it made the same sound and was clearly switching on and off on its own. She then refused to give me a new microwave or credit me. I am now stuck with a microwave that they want to try and repair instead of giving me a brand new one.

I'm extremely disappointed with the service received by the staff member. I will never make a purchase from Makro Springfield again. Rather just go to Game where they treat customers fairly.