Micro Oven out of order

This is my official complaint to Makro as of today 11 November 2017which I couldn’t submit as the submit option is not functional. My details is as follows: Johan Trollip. Cell: ********** . ********** Customer No ********** 0. Complaint: LG Microwave oven does not heat u!!!! Kindly look at the dates since I booked my Micro wave oven in for repairs up to today 11/11 2017!!! Will you or your wife be happy with this situation??? To be without a commodity that is used mostly in a kitchen. Your manageress at Silver Lakes "Patricia" is the most unfriendly, unhelpful person with an attitude of note!!! I asked to speak with her and after a long while she appeared and asked a gentleman who wants to see her, which he pointed to me and without a word she just looked at me not saying a word. I explained to her that this item was in for repairs a week ago and is faced with yet the same situation and requested a replacement as I cannot be without the oven for yet another two weeks, she merely turned around walked back to her office without saying a word, minutes later I asked the gentleman what happening whereby he went to her office, came back to tell me that they cannot get hold of the person at LG and they will get back to me. Some days later ??? not sure when, I received an sms notifying me that the Oven was yet again booked in for repairs, thereafter another sms saying that the part is on order and since then I haven't heard a thing!!!! What boggles my mind about the mighty MAKRO in comparison with Dions Wired....my daughter bought a "Airfrier" from them, two months down the line it packed up, extremely apologetic on the return thereof they immediately replaced it with a new one.....strange how some stores operate, be rest assured that we as a family will NEVER buy from you again