****mers

Pathetic service. Makro used to be the best but seems to now be ****ming people.

01 Feb - I had items in my cart, awaiting feedback from Makro with regards to the warranty of a laptop. I was told that they'd get back to me - they did not.

02 Feb - Couldn't wait any longer for feedback as my study material had arrived the previous day and I needed to start studying. Proceeded to the checkout page to find that the product was out of stock. I could have ordered it the day before if Makro knew their products. I checked out, purchasing two laptops. The site stated I'd receive the order within 2 - 5 working days. (Day 1 - Friday, 02 Feb)

05 Feb - Order reflects as packed

06 Feb - I get a response from makro stating they have sent a query for the warranty of the product I've queried on the 1st.

07 Feb - Order status is stuck on "packed" and the courier service hasn't picked it up yet. Assuming there's a problem with the system, I called Makro. WHAT A NIGHTMARE. I was told that the order is packed and that's all the information they can give me.

08 Feb - Day 5, still no delivery. Order status remains on packed. Customer service did not help, they **** about their manager being in a meeting, then transferred me to their team leader who assured me that my order will be delivered latest on the 9th.

Present day : 09 Feb - Day 6. I've called the call center in the morning, agent stated that the order is now with the courier company and I should get my order today. It's now 6pm and my order hasn't arrived. Called them again, agent said that the courier company went to get my order but it hasn't been packed yet.

So who ****? The company? For updating the status of my order as packed. Employees? For saying my order is with the courier company

During this time, I haven't been able to study. My course costed me R60 000.00, which I know Makro will not take responsibility for. Because they don't give two hoots about their customers, considering the service they provide. I have to constantly chase after them. I've spent more than an hour on hold - I pay for that call, NOT Makro.

I chose to buy products from Makro, thinking that I'd be getting the best but this will be the last time. There was no communication regarding the delay in my order, there were false promises given to me from the beginning of this issue to this point in time.