****mer by Makro

Hello Peter. On the 29th of November 2024,this year which was a Black Friday. I purchased a pressure cooker and a Hisense washing machine and was given a delivery of the 3rd of December. Ok on the 3rd only the pressure cooker was delivered and I was told that the washing machine was from a different shop. On the 5th i was sent a email apologising for the delay and I was reassured that the machine was coming and it was at Makro which is in Carnival ,ok fast forward to 10 days later I still haven’t received my washing machine. I have called Makro everyday since and nobody knows where my washing machine is but I paid R5000 . I called to cancel my order but still no feed back, the consultants keep on saying that they will escalate the matter to the makro at carnival but nothing seems to happen. I trusted Makro because it’s a big company I did not think I’d be ****med a whole R5000. If there is anyone who can help me get my money back please help. I am sooo disappointed in Makro ,all the airtime spends on follow ups is countless. They do not even deserve a single star.